Retain, Develop, Report
Care home, 600+ employees
Much like many organisations, our client was facing a number of key challenges; high attrition of skilled people they couldn't replace; big development gaps between people they hired and what they needed; additional stress for skilled team members; and being able to comply with regulator demands, including reporting. All this led to increased business spend and posed a risk of lower customer service
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The Requirement
The company agenda was to reduce costs via lowering new hire & skilled worker attrition, lowering agency costs, while offering salary reward for achieving higher skill levels focusing on competencies or trade knowledge. Limiting wasted time and costs on recruitment, training and reporting, to make bottom line savings, while impacting top line income
Our Solution
To attract skilled hires and people with a desire to develop their career, we created an employer branding package and a tailored vetting assessment. From there, we moved to the onboarding journey; regular interactive development workshops alongside one-to-one coaching for new starters. At the same time addressing leadership and existing worker development, focused beyond statutory and mandatory requirements, to autonomous and flexible career development. Saving the company the considerable complexities and costs of using agency staff. All underpinned with a holistic reporting system that tracks online and onsite development
